Shipping & Returns
Shipping Policy
Dispatch and Delivery Times: All items from TLT Retail Display are dispatched from our warehouse in Melbourne, Australia. Most deliveries typically arrive within 2-8 business days after dispatch. Please note, deliveries to remote areas may take longer.
Courier Partners: We partner with various couriers to provide competitive shipping costs and reliable service tailored to the size, weight, and destination of your order. For Express or overnight shipping options, please contact us for a quote.
Order Processing: Orders are processed within one business day after full payment is received. If you need to cancel an order after it has been dispatched, please note that the shipping fee may not be refundable. Additional charges may apply for redelivery or rerouting of parcels.
Tracking Your Order: Once your order has been shipped, you will receive a tracking number via email. You can easily monitor the status of your shipment either on our website or through the courier's tracking system.
Lost or Damaged Shipments: In the unfortunate event that your shipment is lost or damaged during transit, please notify us immediately. We will promptly initiate a claim with the shipping carrier to resolve the issue.
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Damaged Shipments: We take full responsibility for all damages that occur during transit.
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Lost Shipments: We take full responsibility for shipments that are lost during transit. However, please note that we will not cover lost shipments if the delivery address is correct and the status shows as delivered.
We aim to ensure a smooth shipping experience for all our customers. Should you have any questions or require further assistance regarding our shipping policy, please feel free to contact us.
Returns Policy
Who Needs to Pay Return Postage
We will pay the return postage when:
- Your product was damaged during transit. Please notify us within 24 hours after receiving the parcel. We are unable to accept returns for damaged items reported more than 30 days after delivery.
- You wish to make a warranty claim for any product purchased within 30 days.
- Any product does not match the item description as purchased. Please notify us within 30 days of delivery.
Customer will pay the return postage when:
- You changed your mind and wish to request a return within 30 days of receiving the item.
- For any warranty claims made after 30 days of receiving the item.
Conditions for Full Refund
For a full refund, the item must be in its original condition, unopened, with all original packaging and accessories intact. A partial refund may be issued if the item does not meet these conditions.
Returns Policy
Who Needs to Pay Return Postage
We will pay the return postage when:
- Your product was damaged during transit. Please notify us within 24 hours after receiving the parcel. We are unable to accept returns for damaged items reported more than 30 days after delivery.
- You wish to make a warranty claim for any product purchased within 30 days.
- Any product does not match the item description as purchased. Please notify us within 30 days of delivery.
Customer will pay the return postage when:
- You changed your mind and wish to request a return within 30 days of receiving the item.
- For any warranty claims made after 30 days of receiving the item.
Conditions for Full Refund
For a full refund, the item must be in its original condition, unopened, with all original packaging and accessories intact. A partial refund may be issued if the item does not meet these conditions.
Return Timeframe: Returns must be requested within 30 days of the delivery date.
Return Process: To initiate a return, please contact our customer support team for a return authorization number and detailed instructions.
Refunds: Refunds will be issued to the original payment method once the returned item has been received and inspected by our team. Please note:
- Applicable freight fees (based on item weight and your location) and a 15% restocking fee will be deducted from your refund in cases where you changed your mind or cancelled orders during transit.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will promptly provide instructions on how to proceed.
Return Timeframe: Returns must be requested within 30 days of the delivery date.
Returns We Refuse
We refuse returns under the following circumstances:
- Returns requested more than 30 days after received due to a change of mind.
- Returns that have not been authorized through communication with our support team.
Return Process: To initiate a return, please contact our customer support team for a return authorization and detailed instructions.
Refunds: Refunds will be issued to the original payment method once the returned item has been received and inspected by our team. Please note:
- Applicable freight fees (based on item weight and your location) and a 15% restocking fee will be deducted from your refund in cases where you changed your mind or cancelled orders during transit.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will promptly provide instructions on how to proceed.
