Shipping
- All items at TLT Retail Display are shipped from our Melbourne, Australia warehouse.
- Most deliveries will arrive within 2-8 business days after dispatch, with longer times for remote areas.
- We use different courier partners to ensure reasonable shipping costs and high-quality service, based on the size, weight and delivery location of your order. For Express / overnight shipping, Please contact us for a qupte
- Orders are dispatched within one business day of full payment being received. If you cancel an order after it has been dispatched, the shipping fee may not be refundable, and additional fees may apply for redelivery or rerouting.
- Order Tracking: Once your order has been shipped, you will receive a tracking number via email. You can track the status of your shipment on our website or through the shipping carrier's website.
- Lost or Damaged Shipments: If your shipment is lost or damaged in transit, please contact us immediately so we can initiate a claim with the shipping carrier.
- If you change your mind about your purchase or decide to return the item after receiving it, please note that shipping fees will be deducted from your refund and a 15% restocking fee will apply.
Returns Policy
We will pay the return postage When:
Your product was damaged during transit. please contact us within 24 hours after parcel delivered.
You wish to make a warranty claim for any product you have purchase in 30 days.
Any product does not match item description that you have purchased.
Customer will pay the return postage, When:
You changed your mind and wish to request a return in 30 days of item received.
the item must be in its original condition, unopened, and with all original packaging and accessories.
- Return Eligibility: To be eligible for a return, the item must be in its original condition, unopened, and with all original packaging and accessories.
- Return Timeframe: Returns must be requested within 30 days of the delivery date.Return Process: To initiate a return, please contact our customer support team for a return authorization number and instructions on how to proceed.
- Refunds: Refunds will be issued to the original payment method once the returned item has been received and inspected by our team.
- Applicable freight fees (depend on item weight and your location) and a 15% re-stocking fee will be deducted from your refund in cases where you changed your mind about your purchase and wish to return the product.
- This also applies to orders cancelled while in transit.
- If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.